Cognizant
Hong Kong, HONG KONG
(on-site)
Posted
1 day ago
Job Function
Financial Services
Description
Key Responsibilities- Handle inbound and outbound member calls, ensuring clear and professional communication
- Manage customer enquiries and deliver quality service throughout the call process
- Handle enquiries via phone, email, or live chat and provide timely, accurate information
- Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)
- Manage and document case information with accuracy to maintain updated records
- Escalate issues according to established guidelines
- Provide recommendations to meet customer or provider needs
- Uphold a professional, service-oriented approach in all interactions
- Secondary School graduate
- 1-3 years of experience in customer service, insurance, healthcare, or related fields
- Strong communication, interpersonal, and problem-solving skills
- Professional telephone manner and service-driven attitude
- Responsible, reliable, and able to handle new challenges
- Proficient in Chinese (Cantonese and/or Mandarin) for daily communication
- Business-level English speaking proficiency
- Knowledge of medical or healthcare insurance products is an advantage
Job ID: 83048810