Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Business Services - Receptionist and Administration Support

BUSINESS SERVICES - RECEPTIONIST AND ADMINISTRATION SUPPORT

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Key roles

We have an exciting opportunity to join our Head Office team as a Receptionist and Administration Support.

• Reception Duties: Cover the front desk Monday-Friday, answer and direct calls, greet visitors, notify staff, and follow security procedures.

• Administrative Support: Assist the Business Services team with daily tasks and collaborate across departments to ensure smooth operations.

• Work Environment: This role can involve quieter periods when visitor traffic and calls are low. It is ideal for someone who is comfortable working independently and can use downtime productively.

Specific responsibilities (including but not limited to)

• Greet and assist visitors, clients, and employees with professionalism, ensuring each guest feels welcome and is directed appropriately.

• Manage all incoming communications by answering, screening, and forwarding phone calls, and responding to inquiries via phone, email, or in person.

• Handle challenging or upset callers with composure, using empathy and effective problem-solving skills to de-escalate situations.

• Coordinate scheduling and manage appointments efficiently to support smooth daily operations.

• Provide comprehensive administrative support, including filing, data entry, mail handling, and maintaining office supplies.

• Maintain a clean, organized, and presentable reception and waiting area at all times.

• Assist Business Services in delivering administrative support to the CEO.

• Support the team in all aspects of facility management.

• Coordinate post and courier services.

• Perform additional duties as assigned by the Business Services Department.

Qualifications/skills

• High level of proficiency in Word, Excel, and PowerPoint

• Sound numeric skills

Experience

• Front Desk Operations: Handling phone calls, greeting visitors, managing appointments.

• Administrative Tasks: Filing, data entry, scheduling meetings, managing correspondence.

• Customer Service: Experience in roles that involve interacting with clients or the public.

• Office Software: Familiarity with tools like Microsoft Office (Word, Excel, Teams, Outlook)

• Multi-line Phone Systems: Experience answering and transferring calls professionally.

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme

• Tax Saver Travel Scheme

• Discounted onsite Gym Membership (Dublin 4)

• Discounted onsite Montessori (Dublin 4)

• EAP - Employee Assistance Programme

• Life Cover

• PHI - Permanent Health Insurance

• Exams & Professional Membership Fees

• Professional and personal development opportunities

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.