Description

Job Description

As a Customer Project Manager at Nokia, you will be at the forefront of driving project success, ensuring the seamless delivery of our cutting-edge cloud-native software and services to communication service providers and enterprise customers. You will lead a dynamic, inclusive team dedicated to pushing boundaries and transforming challenges into opportunities. Collaborating closely with sales, delivery, and care teams, you'll play a pivotal role in managing customer relationships, aligning project objectives with contractual commitments, and driving continuous improvement and customer satisfaction. Our work environment fosters innovation, teamwork, and a commitment to excellence, where your skills in project management and communication will thrive. Join us in shaping the future of telecommunications in a fast-paced, supportive atmosphere that values every voice.

Responsibilities

• Lead and coordinate all aspects of customer projects, ensuring alignment with Nokia's operational standards and methodologies.
• Manage project delivery, maintaining oversight of cost, scope, schedule, and quality (CSSQ) to meet customer contract obligations.
• Act as the primary customer interface, addressing concerns, managing expectations, and fostering strong relationships throughout the project lifecycle.
• Plan and adapt project schedules, ensuring proactive change management and consistent communication with stakeholders.
• Monitor financial performance and profitability forecasts, identifying opportunities for project expansion and contract renewal.
• Facilitate successful handovers between project phases, ensuring smooth transitions from sales to execution and delivery to care.
• Implement risk management strategies, maintaining an up-to-date project status in all relevant tools and repositories.
• Lead the project team while occasionally taking on line management responsibilities, ensuring clear direction and fostering a collaborative environment.

Qualifications

You have:

• 7+ years of experience as a Project Manager in Telecom or IT, with a focus on external end-customer delivery in the Telco Operator domain
• Delivered projects with a solid understanding of waterfall and Agile methodologies, as well as DevOps solutions
• Native level in Japanese is a MUST, with basic business level in English

It would be nice if you also had:

• Ansible playbook automation experience is a big plus
• Formal project management certification (e.g., PMP, PgMP, Prince2)
• Experience in customer requirements analysis, project planning, and solution design
• Experience with Japan telecom operators/carriers

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About the Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.