Description

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

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Manages and serves as the installation subject matter expert of the Exceptional Family Member Program. Oversees the EFMP case management system and ensures effective exchange of resource information and support between staff and EFMP families. Oversees facilitation and coordination of resources between agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations with emphasis on improving services.

Serves as the Program Manager to independently oversee day-to-day operation of the EFMP ongoing program that encompasses mission, function, operation, activity, laws, rules and regulations authorized and funded by the agency. Determines appropriate products or services for customers and defines program scope, requirements and deliverables. Develops, modifies or provides input to project plans and implements program plans to meet objectives. Coordinates and integrates project activities. Manages leads or administers project resources. Monitors project activities and resources to mitigate risks. Implements or maintains quality assurance processes. Makes improvements, solves problems or takes corrective action when problems arise.

Conducts presentations or briefings on all aspects of the program. Participates in phased, milestone and final program reviews. Identifies program documentation requirements or procedures. Develops and implements program marketing plans. Conducts a quarterly Special Needs Forum, open to family members to address needs and concerns. Participates in the Special Needs Evaluation and Review Team (SNERT) per Marine Corps Order 1754.4B. Manages the installation EFMP Respite Care Program. Assesses program operations and monitors progress toward organization goals and evaluates and makes adjustments to improve the program.

Identifies problems, determines accuracy and relevance of information, and uses sound judgment to generate and evaluate alternatives and to make recommendations to improve programming. Stays abreast of current methods, metrics, tools and techniques of process engineering in the human services field. Organizes work, sets priorities and determines resources requirements. Determines short or long term goals and strategies to achieve goals. Coordinates with other organizations to accomplish goals. Monitors progress and evaluates outcomes.

Identifies, analyzes, specifies, designs and manages functional and infrastructure requirements to include translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches such as in maintaining the electronic case management system. Establishes methods and tools to conduct risk assessment and mitigate risks.

Develops minimum standards governing the EFMP program, policy, procedures and personnel. Addresses matters involving: difficult technical problems, application of new or questionable techniques and methods, clarification with the team leader or higher level supervisor, and further explanation and negotiation with the Director. Explains regulatory and legal requirements relevant to problem situations.

Reviews proposed changes to program plans and project proposals to see that all statutory and regulatory requirements are met and to ensure that changes do not include provisions contrary to basic law. Identifies provisions clearly not consistent with federal requirements and recommends remedial action necessary to correct inadequacies. Monitors quality assurance. Ensures the EFMP is in compliance with the IG AIRS checklist, Internal Control Reviews and meets related inspection requirements.

Requirements

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Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS:

1. Bachelor's degree from an accredited college or university in human services or a related field appropriate to the work of position AND four years of knowledge and experience that demonstrates skill to independently oversee day-to-day operation of an Exceptional Family Member Program, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR significant experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

2. Must have skills to monitor a complex case management system, review and recommend approval or disapproval of related program plans and materials; analyze and develop proposals or provisions in terms of impact on program resource requirements; develop new and revise operating procedures and standards to incorporate provisions that affect operating activities and requirements; conduct reviews of the administration and operation of the program and provide subject matter advice.

3. Must have the skill to supervise employees in the accomplishment of work.

4. Knowledge of human services principles and practices pertaining to individual and family needs, and problems in relation to social patterns.

5. Knowledge of military family support programs and the related mission of readiness and retention.

6. Knowledge of and familiarity with agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations that can provide support to the EFMP.

Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.