Description

Join a new EMEA team shaping client service for Agency Securities Finance. You will build strong client relationships, solve complex service needs, and collaborate across the Commercial & Investment Bank to deliver client-centric solutions. Your work supports global institutional investors with customized lending programs, detailed reporting, and robust risk management.

As an Agency Securities Finance Operations Service Delivery Associate in Agency Securities Finance, you partner with institutional clients to deliver high-quality service across day-to-day queries, reporting, onboarding, and change requests. You work closely with product, solutions, controls, and audit partners to maintain strong service levels, ensure program alignment, and simplify processes that enhance the client experience. Together, we elevate delivery standards and drive continuous improvement across the platform.

Job responsibilities

• Serve as the primary contact for Agency Securities Finance clients, handling day-to-day queries, ad hoc requests, and scheduled tasks.
• Represent client interests internally, ensuring alignment with program parameters and reporting needs.
• Monitor client service levels proactively and take action to sustain and improve performance.
• Promote and coordinate timely escalation of client service issues to relevant internal teams for swift resolution.
• Participate in client performance reviews, training, due diligence, and internal forums as required.
• Maintain and update client-level lending parameters and associated reference information.
• Coordinate onboarding with the Solutions team, ensuring accurate entitlements and portfolio parameter setup.
• Collaborate with auditors by preparing and providing required reports and documentation.
• Manage client-driven change requests for product or reporting enhancements and promote consistent support models.
• Lead client training sessions on reporting tools to enable effective self-service and data retrieval.
• Contribute to team initiatives that simplify, improve, and add value to existing processes.

Required qualifications, capabilities and skills

• Strong verbal and written communication skills with clear, concise messaging.
• Effective client management skills, including the ability to deliver challenging messages constructively.
• Excellent attention to detail and accuracy with a strong control mindset.
• Problem-solving and data analysis skills with sound judgment.
• Strong time management skills with the ability to prioritize and perform under pressure.
• Self-motivated and tenacious with a high degree of independence and accountability.
• Proven track record in a dynamic operations environment meeting strict deadlines.

Preferred qualifications, capabilities and skills

• Sound knowledge of global financial markets.
• Experience in a client-facing role within financial services.
• Experience in securities lending and/or middle office functions.
• Working knowledge of Microsoft Excel.
• Exposure to digital analytics and visualization tools such as Alteryx, Tableau, or Qlik.

Your Pathway to Jobsharing at JPMorgan - IT'S A 2 BRAINER!

At JPMorgan we are passionate about supporting different ways of working to support our talent in the flexibility they need.

We know that Jobshare is a fantastic way to hire talent for the firm that offers both the flexibility that you need whilst providing the consistency that our business requires. Jobshare is 2 people working part time hours with full time powers.

This is an exciting opportunity where we're exploring local talent who need flexibility, with the potential to present qualified candidates to managers for part-time or job-share roles. Part-time hours; where two people share the responsibilities for one role.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.