Description

Project: Working on a team that builds a chat bot for the Royal Caribbean Cruise Line Website. eCommerce and Release Management experience will be prioritized

Job Description

A Scrum Master facilitates the Scrum framework, coaches the team on Scrum practices, removes impediments, and drives continuous improvement in our iterative development eCommerce department.

Key skills

• Facilitation: plan and run all agile ceremonies (planning, daily stand-ups, reviews, retrospectives) and shield the team from distractions.
• Coaching and Servant Leadership: mentor the team to self-organize, embrace agile mindsets, and continuously improve.
• Communication: clear status updates to stakeholders, effective listening, and transparent risk and dependency management.
• Stakeholder Management: align with Product Owner, Delivery Lead, and other stakeholders; manage expectations and escalate when needed.
• Backlog Management: collaborate with Product Owner to prioritize, refine, and maintain a healthy backlog; ensure sprint goals are clear.
• Metrics & Data-Driven Improvement: track velocity, cycle time, lead time, sprint/Release predictability; use insights to remove bottlenecks.
• Release Management: own the release lifecycle, coordinate cross-team dependencies, assess risks, and orchestrate smooth production releases.
• Risk and Impediment Management: identify, escalate, and resolve risks and blockers quickly.
• Dependency Management: coordinate with cross-functional teams to manage dependencies and ensure alignment.
• Tool Proficiency: Jira, Confluence, and related Atlassian tools; basic CI/CD awareness; familiarity with ServiceNow for RFCs.
• Documentation and Compliance: maintain DoD/DoR alignment, RFCs, release plans, and related documentation.
• Change and Onboarding Management: manage resource changes, onboarding of new team members, and knowledge transfer with minimal disruption.
• Vendor and Access Management: coordinate vendor access requests and account extensions when needed (e.g., 30-day advance reminders).
• Collaboration and Facilitation of Communities of Practice: participate in and contribute to Scrum Master CoP and cross-team syncs.
• Analytical Thinking and Problem Solving: diagnose process issues, propose data-supported improvements, and measure impact.

Core responsibilities

• Facilitate Scrum ceremonies and protect the team from disruptions.
• Ensure sprint planning produces a clear sprint goal and a prioritized sprint backlog (in collaboration with the PO).
• Track and report sprint metrics; validate automated reports (e.g., EOS) for accuracy and coordinate corrections with relevant teams (e.g., Atlassian Team).
• After each sprint:
  
  • Validate EOS reports
  • Distribute sprint review materials (presentation, recording link if available, EOS report)
• Release and Deployment
  
  • Own and coordinate the release management lifecycle
  • Create fix versions in Jira following defined standards
  • Maintain release management documentation and process documentation
  • Create a Confluence page detailing the release plan on the Royal Web Support Site, categorized by month
  • Generate RFCs in Service Now and follow the RFC submission guidelines
  • Communicate release updates via email; provide release notes, risks, and dependency details
• Resource and People Management
  
  • Identify and communicate resource changes (capacity and skill gaps)
  • Communicate additions and removals of team members to the Global eCommerce Team Updates distribution list
  • Collaborate with HR and management for smooth transitions; ensure knowledge transfer and minimal disruption
  • Onboard new team members following the current onboarding process
• Governance, Documentation, and Compliance
  
  • Maintain DoD/DoR alignment; ensure testing activities are coordinated; oversee post-release reviews
• Meetings and Collaboration
  
  • Facilitate Value Stream meetings; participate in and support delivery governance
  • Attend and contribute to governance and reporting ceremonies:
    
    • Delivery Team Sync
    • APMO Portfolio Level Report
    • Portfolio Level Risk Registry Review
    • Scrum Master CoP
• Stakeholder Alignment
  
  • Align and communicate with engineering, product, operations, QA, legal/compliance, and other teams
  • Provide clear status updates, release notes, risk and dependency management, and escalation paths
• Continuous Improvement
  
  • Drive metrics and process improvements; optimize workflows; leverage tooling to accelerate flow and quality

Operational improvements and notes

• Maintain clear communication about team composition and changes to minimize disruption.
• Ensure onboarding and knowledge transfer follow established processes and playbooks.