Description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Serve as a Custodian of the Ops Management Tool, providing crucial insights into operations demand and resource allocation
• Deliver data-driven insights for escalation and identification of opportunities for improvements
• Analyze data, identify trends, and recommend actionable insights to drive operational efficiency
• Maintain comprehensive parameter and access management for the MTK suite
• Ensure accurate and timely data instrumentation and reporting
• Provide support and guidance to stakeholders on the effective utilization of the Ops Management Tool
• Promptly address application fixes and troubleshoot issues to minimize downtime and ensure seamless operation.
• Collaborate with cross-functional teams in the development, enhancement and upgrades of the Ops Management Tool

Requirements

• Bachelor's degree in Business, Information Technology, or a related field
• Strong analytical and problem-solving skills with the ability to interpret and present data effectively
• Proficient in the use of data analysis tools and techniques, such as SQL, Excel, and data visualization software
• Excellent communication and stakeholder management skills
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated experience in process improvement and optimization

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.