Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Subsidence Loss Adjuster

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Subsidence Loss Adjuster UK wide.

We are seeking Subsidence Loss Adjusters who can guide customers through complex claims with calm judgement and clear communication. You will support people from their first notification of loss through to settlement, keeping the experience professional, steady and reassuring throughout.

From the outset, you will take ownership of a portfolio of subsidence claims, maintaining firm control from start to finish. Along the way, you will speak with customers regularly, offering timely updates and explanations that help them understand each step of the process. When needed, you will attend site visits to gain first‑hand insight into damage and individual circumstances, ensuring decisions are fair and well informed.

As claims develop, you will review engineers' and surveyors' reports, translating technical findings into straightforward information that customers can easily follow. At the same time, you will collaborate with colleagues, contractors and external specialists to drive investigations and repairs forward efficiently, keeping service quality at the heart of everything you do.

Throughout each case, you will ensure compliance with policy cover, client requirements and regulatory standards. You will keep accurate records, follow established procedures and identify opportunities to enhance the customer journey. By representing Sedgwick's values consistently, you will help customers feel supported, respected and well guided.

This is a new role within the adjusting market, designed to focus on the customer journey and overall claims experience. It is not intended to be a specialist building or surveying role, although we welcome applications from individuals who thrive on providing excellent service.

This is perfect for individuals who want to develop their adjusting career in a specialist field while delivering an exceptional customer experience.

The skills you will have when you apply:

• A full UK Driving Licence - It is essential you can travel by car
• Claims Expertise - Experience in claims handling or loss adjusting essential, with exposure to property or subsidence claims beneficial.
• Technical Insight - Working knowledge of building construction or property damage, supporting clear interpretation of complex issues.
• Customer Engagement - Strong communication skills with the capacity to simplify technical detail and manage sensitive, emotionally charged situations.
• Organisational Control - Effective prioritisation and time management, ensuring structured progression of casework with consistent quality.
• Relationship Building - Ability to form productive partnerships with colleagues, clients, and external parties, supported by empathy and sound judgement.
• Analytical Precision - Proactive problem‑solving approach with close attention to detail and a commitment to robust, accurate outcomes.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role
• We are committed to helping you achieve Chartered Institute of Loss Adjusters' qualifications as well as progression within the business.

What we'll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits - green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now - we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.