Description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:
The Global SaaS Business Consultant is responsible for providing implementation and ongoing consulting services to customers -serving as a critical intermediary between our technical teams and our customers. In this role, you will provide expert implementation and ongoing consulting services, translating complex customer business requirements into comprehensive, actionable solution designs.
Drawing on your background in retail operations or workforce management, you will understand how SaaS workforce solutions operate on the ground. Your goal is to lead solution design workshops, deliver tailored training, and ensure customers can effectively leverage our timekeeping and workforce solutions to achieve their business objectives throughout the customer lifecycle.

Key Responsibilities:

• Strategic Implementation: Provide comprehensive implementation consulting services for new customers, acting as the bridge between technical execution and customer business needs.
• Solution Design: Translate customer business requirements into detailed, comprehensive solution design documents.
• Customer Guidance: Lead solution design workshops to guide customers on best practices for utilizing the SaaS workforce solution.
• Training & Enablement: Deliver robust customer training, including initial "Train the Trainer" and "Admin Training" sessions, as well as ongoing post-implementation training on new product features.
• Project Support: Support the customer project team with industry expertise and best practices throughout the entire implementation process.
• Lifecycle Consulting: Provide ongoing consulting to existing customers on new features, solution enhancements, and operational best practices.
• Business Analysis: Analyze the evolving business needs of existing customers to recommend and implement configuration changes that continuously optimize solution usage.
• Subject Matter Expertise: Serve as the primary subject matter expert on the solution and its application to various workforce and operational business needs.

Qualifications & Experience:

Required

• 3-5 years of experience in workforce consulting, software implementation, or a related field.
• Strong background in retail, operations, or workforce management. Experience on the customer side (e.g., as a Payroll Assistant or Operations Manager) or with a competitor is highly desirable.
• Hands-on experience with timekeeping, payroll, or workforce management software products.
• SaaS Acumen - understanding of how SaaS workforce solutions operate "on the ground" and impact daily business operations.
• Willingness to travel across EMEA/APAC occasionally (up to 20%) per business need (including to the local Bourne End, Buckinghamshire UK HQ).

Preferred

• Communication Skills: ability to act as an intermediary between highly technical teams and non-technical customer stakeholders, with a proven track record of delivering effective training.
• Commercial Awareness: capable of connecting with customers in line with their business needs and focus on providing the best outcomes from Workforce.
• Self-motivated and Independent: thrives in a primarily remote position, proactively communicating with internal stakeholders (implementation specialists, project managers, training & development, sales) and external stakeholders (clients).

Benefits:

• 25 days of vacation
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme - earn points to spend online
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Pension Scheme with a matched contribution up to 7%
• Private medical and dental cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.