Description

Role description

Job Description - Salesforce Scrum Master (8+ Years Experience)

Role Overview

We are seeking an experienced Salesforce Scrum Master with 8+ years of experience in driving Agile delivery and business analysis for Salesforce-based programs.

The ideal candidate will act as a bridge between business stakeholders and technical teams, while also ensuring effective Scrum execution, team facilitation, and delivery governance across Salesforce initiatives.

Key Responsibilities

Scrum Master Responsibilities

• Act as Scrum Master by facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Drive Agile best practices and continuous improvement within the team
• Remove impediments and ensure smooth sprint execution
• Track and report Agile metrics (velocity, burndown, etc.) to stakeholders
• Work closely with Product Owners to prioritize backlog and ensure readiness of user stories

Salesforce-Specific Responsibilities

• Provide functional expertise across Salesforce components (objects, workflows, flows, reports, dashboards)
• Collaborate with Salesforce developers, admins, and architects to deliver scalable solutions
• Support release planning, deployment validation, and post-go-live support
• Ensure alignment of Salesforce solutions with business objectives and processes

Stakeholder & Delivery Management

• Act as a liaison between business and technical teams ensuring clear communication
• Facilitate workshops, requirement discussions, and stakeholder reviews
• Communicate project progress, risks, and dependencies to leadership
• Ensure alignment with Agile governance and delivery timelines

Required Skills & Experience

• 8+ years of experience in Business Analysis, with hands-on Scrum Master experience
• Strong expertise in Salesforce platform (Sales Cloud / Service Cloud / CRM)
• Proven experience in Agile/Scrum methodologies
• Strong experience in user story writing, backlog grooming, and acceptance criteria definition
• Hands-on experience with Agile tools (JIRA, Confluence)
• Strong knowledge of requirements lifecycle management and documentation
• Excellent communication and stakeholder management skills

Preferred Skills

• Salesforce certifications (Administrator / Business Analyst / Platform App Builder)
• Scrum certifications (CSM / SAFe Scrum Master)
• Experience in Healthcare / CRM-driven programs

Exposure to Salesforce integrations and data flows